Student Grievances
– Before making a formal complaint, the learners should at first make an effort to discuss the issue with the individuals involved in the complaint.
– The learners should present the complaint for resolution in writing within 45 days of the incident prompting the complaint.
– Faculty, administrators, and staff should respond promptly and address any issues brought to their attention.
– The learners are advised to contact the academic advisor to clarify the problem and consult the matter. The academic advisor has no authority to determine the final resolution to the problem but may consult the matter with both parties.
In case the efforts to resolve the situation directly are unsuccessful, the learners should follow the steps of the formal complaint process as described below.
– A written complaint needs to be submitted which shall include information on the nature of the complaint and attach all possible supporting documents.
– Dunster Business School’s higher authority may attempt to mediate the dispute and seek an informal resolution satisfactory to all parties.
– In case any of the parties is dissatisfied with the resolution proposed by the higher authority, the authority will appoint a third party/parties to hear both sides of the dispute and make a recommendation on the issue to the Dunster Business School President.
– The higher authority will forward a decision in writing to the student within 45 days of receipt of the initial complaint. The decision of Dunster Business School’s higher authority taking into account the recommendation of the third party/parties is final.
